Inquiries or grievances relating to personal information may be made to the following Inquiries Office by telephone, fax or e-mail.

Office for inquires relating to personal information Personal Information Inquiries Office IT Promotion Department, Corporate Administration Office Fuji Electric Systems Co., Ltd. 1, Fuji-machi, Hino-city, Tokyo, 191-8502 Tel: 042-587-8085 Fax: 042-586-6481 E-mail: fes-privacy@fujielectric.co.jp Office hours: 9:00?12:00; 13:00?17:00 (except Saturdays, Sundays, Japanese public holidays and company holidays)

Before making an Inquiry

Personal information provided by customers (hereinafter referred to as "customer information") in relation to or as part of an inquiry will be handled in accordance with the items set out below. Please ensure that you agree with all of these items before making an inquiry or otherwise contacting the office.

1) Handling of customer information

Customer information provided in conjunction with or as part of an inquiry will be managed strictly in accordance with the Fuji Electric Systems Privacy Policy.

2) Intended use of customer information

Customer information will be used for the purpose of fulfilling or otherwise processing requests from the customer to whom the information pertains.

3) Disclosure of customer information

FES will not disclose customer information to third parties except in the following cases:

• When permission has been granted by the customer;

• When disclosure of such information is necessary to protect human lives, to prevent injury or suffering, or to protect property, even when permission for such use is not readily forthcoming from the customer;

• When legally required to do so;

• When entrusting the use of personal information to a third party to the extent that this is necessary to achieve the stated purpose;

• If all or part of FES' business activities are transferred to another party due to corporate mergers, corporate separations, the sale or transfer of operations, or other reasons.

4) Entrusting customer information to third parties

When it is determined that responding to a customer inquiry through any of Fuji Electric Systems' affiliated companies or subcontractors (Fuji Electric Group companies, appointed agents, etc.) would be appropriate, Fuji Electric Systems may provide the details of the inquiry, including customer information, to such parties. In such circumstances, Fuji Electric Systems takes responsibility for appropriately monitoring the use of such personal information by the third party.

5) About Requests related to Personal Information

Customers may make requests relating to their own personal information. Such requests include those for the 1) notification of the intended use of personal information, 2) disclosure of personal information, 3) correction, addition, or deletion of personal information, and 4) cessation of use, purge, or cessation of disclosure to third parties of personal information. For details of the procedure for making such requests, please see the section entitled Procedure for Requests related to Personal Information.

6) Information provided by customers

At your own discretion, you may refuse to provide customer information, but FES may be unable to provide a response in the event that certain information is not received.

7) Notice to Customers 15 Years or Younger

Customers aged 15 years old or younger must first obtain consent from a parent or guardian before making inquiries.